You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
In-stock orders usually ship within 1-2 business days.
We won't charge your credit card until your order is shipped. In-stock orders normally ship within 1-2 business days unless otherwise noted. However, if an item is marked "This item ships separately" or during times of heavy order volume (especially November and December), orders normally ship within 3-5 business days of when they were placed. Generally, all items on backorder or out of stock are marked as such on the site. All shipping transit times quoted are business days (Monday-Friday), not calendar days.
For most domestic orders, you can choose between UPS Ground, 2 Day, and Next Day deliveries or USPS Priority and Express deliveries. If your order ships via UPS you will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history. If your order contains only stickers or small light items, then you may also have the option to ship your order via USPS First Class Mail, which does not offer package tracking information.
Expedited (UPS 2 Day and Next Day) and UPS Ground shipments are delivered Monday-Friday except on US Holidays.
USPS Priority, Express and First Class shipments are delivered Monday-Friday except on US Holidays.
We can ship to virtually any address in the contitnental United States as well as Hawaii and Alaska.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, with the exception of USPS First Class, all weights will be rounded up to the next full pound.
We have expedited shipping options available for domestic orders. This includes UPS Next Day and 2 Day as well as USPS Express shipping options. Orders must be placed before 10am Pacific Time Monday-Thursday to receive expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 10am Pacific Time or on Friday/Saturday/Sunday normally ship the next business day. Next Day Air Saturday delivery may also be available for US shipping addresses. This option is only available between 12pm Pacific on Thursdays and 9am Pacific on Fridays and when chosen, your order should arrive on the Saturday after you place your order. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.
During times of heavy order volume, especially November and December, expedited shipments may take up to 3-5 business days to process and ship, and shipping dates cannot be guaranteed, so please plan accordingly. In most cases we will post estimated processing times on the checkout page.
If your Shipping address is a P.O. Box, we cannot deliver via UPS, and your order will be shipped via US Postal Service Priority Mail. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this. See the PO Boxes section for more information.
Will my expedited order arrive on Saturday?
No. We do not offer any expedited Saturday delivery options. All transit times are business days, not calendar days, unless otherwise specified.
Do you ship to PO Boxes?
In most cases, yes. If your order weighs less than 70 pounds we should be able to send your order through the United States Postal Service. We are not responsible for delays or mis-shipments when a P.O. Box address is used.